My lecturer last week told a story of how he was flying home from the US with (iirc) Continental and had to change in Chigaco or some such and the flight was delayed. But as he was just starting to get worried that he wouldn't make his connection, they tannoyed on the plane to ask him to make himself known to the stewards. He did and they said they knew his connection was going to be tight, so would he like to come and sit by the door and they would endeavour to get him off promptly so he had the best chance of making it.
When the flight arrived, two burly blokes stepped onto the plane and checked who he was before frogmarching him briskly onto the runway and into a golf buggy and instructing him to drive. As he drove along they jogged alongside and one checked his passport and the other checked his ticket and they took him straight to his next plane and frogmarched him up the stairs there, which were then taken away and the flight took off promptly.
On arriving back in the UK it dawned on him that his luggage was unlikely to have had the same treatment so he went to speak to the 'lost luggage' person to say that he was fairly sure his luggage was in Chicago. She said he couldn't possibly know that and would have to wait until all of the luggage had been unloaded and his hadn't appeared before he could complete a form. Just as he was getting irate about this the luggage carousel started up and the first bag out was his, which made the annoying woman all the more smug but certainly put the cherry on the top of a startlingly good customer experience!
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zvi and
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Date: 2008-05-12 08:21 pm (UTC)When the flight arrived, two burly blokes stepped onto the plane and checked who he was before frogmarching him briskly onto the runway and into a golf buggy and instructing him to drive. As he drove along they jogged alongside and one checked his passport and the other checked his ticket and they took him straight to his next plane and frogmarched him up the stairs there, which were then taken away and the flight took off promptly.
On arriving back in the UK it dawned on him that his luggage was unlikely to have had the same treatment so he went to speak to the 'lost luggage' person to say that he was fairly sure his luggage was in Chicago. She said he couldn't possibly know that and would have to wait until all of the luggage had been unloaded and his hadn't appeared before he could complete a form. Just as he was getting irate about this the luggage carousel started up and the first bag out was his, which made the annoying woman all the more smug but certainly put the cherry on the top of a startlingly good customer experience!